Transform Your Next Chapter
Last updated: 21/1/2026

This might not be the most exciting page on my website, but it is important.
I’m committed to protecting your privacy, being transparent about how I use your data, and keeping everything secure and respectful.

This Privacy Policy explains how I collect, use, and protect your personal information when you visit my website or interact with my services.

1. Who I Am
I am Brenda Crossley, trading as Transform Your Next Chapter, based in the UK.
You can contact me at: hello@transformyournextchapter.com
I am the “data controller”, which means I’m responsible for deciding how your personal data is used and keeping it safe.
This website is not intended for children, and I do not knowingly collect data relating to children.

2. What Personal Data I Collect
Depending on how you use my website, I may collect:

Identity & Contact Data
• Name
• Email address
• Any information you submit through contact forms
• Blog comments (name + comment content)

Transaction Data
• Purchases made through Stripe or PayPal
• Payment confirmations (I do not see your full card details)

Technical & Usage Data
• IP address
• Browser type
• Pages visited
• Time spent on the site
• Google Analytics data
• Cookies (see Cookie Policy link)

Marketing Data
• Newsletter sign ups
• Preferences for receiving emails
Future Services
If I later add:
• Online courses
• Membership areas
• Digital downloads
…this policy already covers those interactions.
I do not collect special category data (e.g., health, ethnicity, political views).

3. How I Collect Your Data
I collect data in the following ways:

Directly from you
• When you fill in a contact form
• When you sign up for my newsletter
• When you purchase coaching or digital products
• When you comment on my blog
• When you email me

Automatically
• Through Google Analytics
• Through cookies
• Through embedded YouTube videos (which may collect usage data)

Through third party tools
• Stripe and PayPal (payments)
• MailerLite (email marketing)
• Google Workspace (calendar + email)
• YouTube or Vimeo (embedded videos)
• Facebook/Instagram advertising tools (future use)

4. How I Use Your Personal Data
I only use your data when the law allows me to. The main reasons are:

To provide services
• Responding to enquiries
• Delivering coaching sessions
• Sending confirmations and updates
• Processing payments
• Providing access to digital products

To run and improve my website
• Understanding how visitors use the site
• Fixing issues
• Improving content and user experience

For marketing (only if you opt in)
• Sending newsletters
• Sharing updates, offers, or new content
You can unsubscribe at any time.

To comply with legal obligations
• Tax records
• Accounting
• Regulatory requirements
I do not sell or rent your data to anyone.

5. Who I Share Your Data With
I only share your data with trusted third parties who help me run my business:
• Stripe / PayPal – payment processing
• MailerLite – email newsletters
• Google Workspace – email + calendar
• Website hosting provider – secure site operation
• Analytics providers – Google Analytics
• Social media platforms – if you interact with embedded content or ads

These providers only process your data on my instructions and must keep it secure.
Some of the trusted services I use (such as payment processors, analytics tools, or email providers) may store or process data outside the UK. When this happens, they must follow GDPR equivalent standards to keep your information safe.

6. Cookies
My website uses cookies to improve your experience.
For full details, please see my Cookie Policy: [link to your cookie policy]

7. Data Security
I take data security seriously.
Your information is stored securely and accessed only when necessary.
Measures include:
• Password protected devices
• Secure cloud storage
• Encrypted communication tools
• Limited access to data
• Secure third party processors
If a data breach ever occurs, I will notify you and the ICO where legally required.

8. Data Retention
I keep your personal data only for as long as necessary.
• Client records: kept only as long as needed for coaching, legal, or tax purposes
• Notes: anonymised and used only for my own professional development
• Email marketing data: kept until you unsubscribe
• Website analytics: retained according to Google’s standard retention settings
When data is no longer needed, it is securely deleted or anonymised.

9. Your Legal Rights
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent (e.g., unsubscribe from emails)
• Request data transfer
• Object to certain types of processing
• Restrict processing in certain circumstances
To exercise any of these rights, email: hello@transformyournextchapter.com
There is no fee unless your request is excessive or repetitive.

10. Changes to This Policy
I may update this Privacy Policy from time to time.
The latest version will always be available on this page.

11. Questions or Concerns
If you have any questions about how your data is used, please contact me at:
hello@transformyournextchapter.com
If you’re not satisfied with how I handle your data, you can contact the Information Commissioner’s Office (ICO):
https://ico.org.uk